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Thank you very much for your order. Per our stated policies, in order to process your order as a first time international customer we need to verify your identity as well as the validity of your credit card. Please scan and email us a copy of your ID (National ID card, Passport or Drivers License) and the credit card you are using for this transaction (obscure all but the last 4 digits). Alternatively, you can email us a clear picture instead of a scan. Please email an attachment to firstname.lastname@example.org and include your Order # in the subject line.We have also placed a small charge on your credit card with an immediate refund for the same small amount. Please email us the exact amount you see charged on your card to verify that you are in fact the rightful owner of the credit card being used in the transaction.
We will hold your order for up to 7 days from the order date for the required information, after which time your order will be cancelled if we do not receive anything. Unfortunately, we have lost tens of thousands of dollars in fraudulent credit card transactions from international orders, and in order to continue to the only choices we have are to take these precautions, or stop accepting International Orders altogether. We value your business, and hope that you can understand our predicament. Once you have ordered with us and submitted the proper documentation, we will continue to ship any subsequent orders to you as long as you use the same credit card. Thank you for your understanding and we hope to continue to serve your gear needs in the future. SophieSKD Support